Privacy at a Glance: pka33 collects only the data necessary to operate your account, process transactions and improve your experience. We do not sell your personal data to third-party marketers. You have the right to access, correct, restrict or request deletion of your data. For full details, read each section below.
Introduction
This Privacy Policy ("Policy") describes how pka33 ("we", "us", "our"), operating through the website https://pka33.cam ("Platform"), collects, processes, stores and discloses personal data relating to users ("you", "your") who access or interact with the Platform.
pka33 is an English-language online betting and live casino information platform serving Pakistani users and others in permitted jurisdictions. We take data privacy seriously. This Policy is designed to give you a transparent and complete picture of our data practices, written in plain English so that users across Pakistan — from Karachi to Peshawar — can understand exactly how their information is handled.
This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy. Where those documents address privacy-related matters, this Policy governs.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein to the extent permitted by Applicable Law.
Definitions
For the purposes of this Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, contact details, financial information, device identifiers and behavioural data. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, deletion or destruction. |
| "Data Controller" | pka33, which determines the purposes and means of processing Personal Data collected via the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of pka33, under written instruction and subject to confidentiality obligations. |
| "Consent" | A freely given, specific, informed and unambiguous indication by a User that they agree to the processing of their Personal Data for a stated purpose. |
| "Cookies" | Small text files placed on a User's device by the Platform or third-party services to store session information, preferences or tracking data. |
| "KYC" | Know Your Customer — identity verification documents and checks required by operators before processing certain account transactions. |
| "Applicable Law" | All laws and regulations governing data protection and privacy applicable to pka33 and its Users, including any Pakistani legislation and the law of the jurisdiction in which pka33 operates. |
Personal Data We Collect
pka33 collects Personal Data across several categories depending on how you interact with the Platform. The table below summarises what we collect and why:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, username | Account registration, KYC verification, age confirmation |
| Contact Data | Email address, phone number, city of residence (e.g. Karachi, Lahore, Islamabad) | Account management, support communications, transactional notifications |
| Financial Data | Payment method references (e.g. mobile wallet identifiers, bank account details), transaction history | Deposit processing, withdrawal verification, fraud prevention |
| Technical Data | IP address, browser type, device model, operating system, screen resolution | Platform security, geo-restriction enforcement, performance optimisation |
| Usage Data | Pages visited, session duration, clickstream data, features accessed | Analytics, content improvement, user experience personalisation |
| Communication Data | Support tickets, live chat transcripts, email correspondence | Customer support resolution, quality assurance, dispute handling |
| Responsible Gambling Data | Self-exclusion status, deposit/loss limit settings, session control preferences | Player protection, regulatory compliance, safeguarding vulnerable users |
We do not collect special category data (such as racial or ethnic origin, religious beliefs or health data) except where strictly required by KYC obligations under the operator's licensing rules, in which case such data is handled with enhanced security controls and minimal retention.
How We Collect Your Data
pka33 collects Personal Data through the following channels:
4.1 Direct Collection
Data you provide directly when registering an account, completing KYC verification, contacting our support team, submitting feedback, or communicating with us via email or live chat. This includes the information you enter in account forms, preference settings and responsible gambling tools.
4.2 Automated Technical Collection
When you access the Platform, our servers and analytics tools automatically collect Technical Data and Usage Data, including your IP address, browser fingerprint, device type and session behaviour. This data is collected via server logs, cookies and similar tracking technologies (see Section 9).
4.3 Third-Party Sources
Where permitted by Applicable Law, we may receive Personal Data from third parties, including identity verification services (for KYC), fraud prevention databases, payment service references and analytics providers. Data received from third parties is subject to the same protections as directly collected data.
4.4 Payment References
Pakistani users commonly interact with payment services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. Where a User provides payment identifiers associated with these services, we process that data solely for account funding and withdrawal verification purposes. We do not imply that any of these services endorse pka33 or support gambling transactions.
Lawful Basis for Processing
pka33 processes Personal Data only where a valid lawful basis exists under Applicable Law. The primary bases on which we rely are:
- Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions, including account management, transaction processing and customer support.
- Legal Obligation: Processing necessary to comply with applicable legal requirements, including KYC identity verification, anti-money laundering obligations and responsible gambling regulations imposed by the Operator's licensing jurisdiction.
- Legitimate Interests: Processing for our legitimate business interests, including fraud prevention, Platform security, analytics and service improvement — where such interests are not overridden by the User's fundamental rights and freedoms.
- Consent: Where we rely on your consent for specific processing activities (such as marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
How We Use Your Personal Data
pka33 uses Personal Data for the following purposes:
- Account Administration: Creating, maintaining and managing your registered account, including password management and session authentication;
- Identity & Age Verification: Confirming that users are aged 18 or above (or the higher minimum required by applicable jurisdiction) and that account details match KYC documents;
- Transaction Processing: Facilitating deposits and withdrawals through operator payment systems, verifying payment method ownership and detecting fraudulent transactions;
- Customer Support: Responding to queries, resolving complaints, handling responsible gambling requests and maintaining support records for quality assurance;
- Platform Security: Detecting and preventing fraud, abuse, unauthorised access, multi-accounting and other prohibited conduct described in the Terms & Conditions;
- Analytics & Improvement: Analysing aggregated usage patterns to improve Platform content, navigation, performance and mobile experience for Pakistani users;
- Responsible Gambling: Operating and enforcing deposit limits, loss limits, session controls, cooling-off periods and self-exclusion measures for player protection;
- Legal Compliance: Meeting regulatory obligations applicable to the Platform and associated Operators, including record-keeping, audit requirements and responding to lawful authority requests;
- Communications: Sending transactional notifications, security alerts and, where separately consented, promotional communications about relevant offers and content updates.
Data Sharing & Disclosure
7.1 Principle of Minimal Sharing
pka33 does not sell, rent or trade your Personal Data to third parties for their independent marketing purposes. We share data only to the extent necessary for the purposes described in this Policy and only with parties bound by appropriate confidentiality and data protection obligations.
7.2 Categories of Recipients
Your Personal Data may be shared with the following categories of recipient:
- Affiliated Operators: Where you access operator services through pka33, relevant account and verification data is shared with the Operator to fulfil contractual and regulatory obligations;
- KYC & Identity Verification Providers: Third-party services that verify identity documents and check against fraud and sanctions databases on our behalf;
- Payment Infrastructure Providers: Technical intermediaries who process or route payment data in connection with deposits and withdrawals;
- Analytics & Technology Providers: Services that process Technical and Usage Data to deliver platform analytics, security monitoring and performance optimisation;
- Legal and Regulatory Authorities: Competent courts, law enforcement bodies or regulatory authorities where we are required by law to disclose data or where disclosure is necessary to protect legal rights;
- Professional Advisers: Lawyers, auditors and accountants who require access to data in the context of professional engagements, subject to professional secrecy obligations.
7.3 Business Transfers
In the event of a merger, acquisition, restructuring or sale of all or part of pka33's assets, Personal Data held at the time of the transaction may be transferred to the acquiring entity, subject to that entity assuming obligations equivalent to those in this Policy.
We will always notify you of material changes to how your data is shared in connection with any business transfer, and you will retain the rights described in Section 12.
International Data Transfers
pka33 and its Data Processors may operate in jurisdictions outside Pakistan. Where Personal Data is transferred internationally, we take appropriate steps to ensure that such transfers are made in accordance with Applicable Law and that adequate protection is in place for your data.
Protective measures used for international transfers may include: contractual safeguards such as standard data protection clauses, binding corporate rules, adequacy decisions by relevant data protection authorities, or equivalent legal mechanisms under the law of the receiving jurisdiction.
By using the Platform, you acknowledge that your Personal Data may be processed in countries outside Pakistan whose data protection laws may differ from those of Pakistan. We will always handle your data in accordance with this Policy regardless of where processing occurs.
Cookies & Tracking Technologies
9.1 What Are Cookies
Cookies are small data files placed on your browser or device when you visit the Platform. They enable the Platform to recognise your device, remember your preferences and gather usage data to improve performance. Similar technologies include web beacons, pixel tags and local storage objects.
9.2 Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — session authentication, security tokens, load balancing | Session or up to 24 hours |
| Functional | Remember your language preferences, display settings and responsible gambling tool configurations | Up to 12 months |
| Analytics | Aggregate usage data to understand how users navigate the Platform and improve content for Pakistani audiences | Up to 24 months |
| Marketing / Tracking | Used only with your explicit consent to measure the effectiveness of promotional content | Up to 12 months |
9.3 Managing Cookies
You can manage or disable cookies through your browser settings. Note that disabling strictly necessary cookies will affect the Platform's functionality. For analytics and marketing cookies, you may withdraw consent at any time through your account preferences or browser controls.
Data Retention
pka33 retains Personal Data only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by Applicable Law.
General retention guidelines applied by pka33 include:
- Account Data: Retained for the duration of your active account and for a period thereafter as required by the Operator's legal obligations (typically 5–7 years following account closure, depending on applicable regulatory requirements);
- Transaction Records: Retained for a minimum of 5 years from the date of the transaction to comply with anti-money laundering record-keeping obligations;
- KYC Documents: Retained in accordance with the Operator's licensing requirements, which may require retention for up to 5 years post-account closure;
- Support Communications: Retained for up to 3 years from the date of the communication for quality assurance and dispute resolution purposes;
- Analytics Data: Aggregated and anonymised after 24 months; individual-level usage data is deleted within 24 months of collection.
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that makes re-identification impossible.
Data Security
pka33 implements industry-standard technical and organisational measures to protect Personal Data against unauthorised access, loss, alteration or disclosure. These measures include:
- SSL/TLS Encryption: All data transmitted between your device and the Platform is encrypted using 256-bit SSL/TLS protocols;
- Access Controls: Personal Data is accessible only to authorised personnel who require it to perform their role, subject to role-based access restrictions and audit logging;
- Secure Storage: Data at rest is stored in secured infrastructure with encryption, physical access controls and regular security audits;
- Incident Response: We maintain a documented data breach response procedure. In the event of a breach affecting your rights, we will notify you in accordance with Applicable Law;
- Vendor Assessment: Third-party Data Processors are assessed for their security practices before engagement and are contractually required to maintain appropriate technical and organisational security measures.
No data transmission over the internet or electronic storage system can be guaranteed as 100% secure. While we take every reasonable precaution, you transmit data to the Platform at your own risk. Please use strong, unique passwords and enable two-factor authentication where available.
Your Rights as a Data Subject
Depending on your jurisdiction and applicable data protection law, you may have the following rights in relation to your Personal Data held by pka33. We are committed to facilitating the exercise of these rights promptly and without undue obstacle.
Request a copy of the Personal Data we hold about you and information about how it is being processed.
Request correction of inaccurate or incomplete Personal Data held about you without undue delay.
Request deletion of your Personal Data where it is no longer necessary, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while accuracy is contested.
Receive your Personal Data in a structured, commonly used and machine-readable format where processing is consent- or contract-based.
Object to processing carried out on the basis of legitimate interests or for direct marketing purposes, including profiling.
To exercise any of the above rights, please contact us using the details in Section 16. We will respond to valid requests within the timeframe required by Applicable Law. We may need to verify your identity before processing a request. There is generally no fee for exercising these rights unless requests are manifestly unfounded or excessive.
Where you believe your data protection rights have been violated, you have the right to lodge a complaint with a competent supervisory authority in your jurisdiction.
Children & Minors
The Platform is strictly for use by adults aged 18 and above, or the higher minimum age required by the Operator's applicable licensing jurisdiction. pka33 does not knowingly collect Personal Data from individuals under 18 years of age.
If we become aware that Personal Data has been collected from a minor without appropriate parental or guardian consent, we will take immediate steps to delete that data from our systems. If you believe that a minor has provided us with Personal Data, please contact us immediately using the details in Section 16 so that we can take appropriate action.
Age verification controls are enforced through the KYC process. Users who cannot confirm their age through acceptable documentation will not be permitted to access age-restricted features of the Platform or associated Operator services.
Third-Party Links & Services
The Platform may contain references to third-party services, including Operator platforms, payment service providers and responsible gambling support resources. Where the Platform references these services, clicking through to an external website will subject you to that website's own privacy policy, which we do not control and for which pka33 bears no responsibility.
References on pka33 to Pakistani payment services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are made purely for contextual familiarity. These references do not constitute endorsements, partnerships or claims that these services support gambling activities. Any data you provide directly to these third-party payment services is governed by their own privacy policies.
We recommend reviewing the privacy policies of any third-party service you access in connection with your use of pka33.
Policy Amendments
pka33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform functionality. When material changes are made, the "Last reviewed" date at the top of this page will be updated.
We will endeavour to notify registered users of material amendments via email or in-platform notification. However, it remains your responsibility to review this Policy periodically. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the changes.
If you disagree with any amendment to this Policy, you should discontinue use of the Platform and exercise your data rights as described in Section 12, including requesting deletion of your Personal Data where legally applicable.
Contact Us
For any questions, requests or complaints relating to this Privacy Policy, the processing of your Personal Data or the exercise of your data subject rights, please contact pka33 using the details below. The email address is displayed as plain text only and is not a clickable link.
Privacy & Data Protection Contact:
[email protected]
Please use the subject line "Privacy Request – [Your Request Type]" so we can route your query to the correct team. We aim to respond within the timeframe required by Applicable Law from the date of receiving a verifiable request.
For responsible gambling enquiries and self-exclusion requests, please visit our Responsible Gambling page where dedicated guidance and contact options are provided. For general platform questions, our FAQ page may provide the answer you need.
Privacy at a Glance
Six Privacy Commitments We Keep
These are the core data protection principles pka33 applies to every user — in Karachi, Lahore, Islamabad or anywhere across Pakistan.
No Data Selling
We do not sell, rent or trade your Personal Data to third-party advertisers or data brokers for their independent use. Your data serves only the purposes described in this Policy.
256-Bit SSL Encryption
All data transmitted to and from the Platform is protected by 256-bit SSL/TLS encryption — the same standard used by financial institutions and trusted e-commerce platforms globally.
You Control Your Data
You have the right to access, correct, restrict, port and request deletion of your Personal Data. Exercising these rights is straightforward — contact us and we will respond within the timeframe required by law.
Minimal Retention
Personal Data is not kept longer than necessary. Retention periods are defined by purpose and legal obligation. When data is no longer needed, it is securely deleted or anonymised.
No Minors' Data
The Platform is 18+ only. We do not knowingly collect data from minors. Where underage data is identified, it is deleted immediately. KYC controls enforce age verification at account level.
Plain-English Transparency
This Policy is written in plain, professional English — not obscure legal jargon. Pakistani users deserve to understand exactly how their information is used, and we write accordingly.